The Trade System catches both:
- The urgent ones: a missed call gets a WhatsApp in under a minute. “Sorry we missed you, what’s the job? If water’s coming through the ceiling, turn off the stopcock and ring [mobile].” They stop ringing round.
- The big ones: bathroom quotes take weeks to decide. Day 3, 7 and 14 check-ins mean you’re still in the running when they finally pick.
- Last year’s quotes: the refit they priced last spring and never booked. One message after Christmas, when everyone decides to finally do the bathroom.