OB Trade Systems
For plumbers, electricians and heating engineers with a few vans on the road
You're up a ladder. The phone rings. By tonight they've booked someone else.
The other lad answered first, and that was enough. The Trade System texts every missed caller back in under a minute, chases every quote you send, and gives last year's old quotes a second go. You keep working. The jobs keep coming in.
Priced from your own numbers. No call unless it's a fit.
Example · missed call at 10:42
Reply lands on your phone · 10:44
One missed call can cost you a customer for years
When someone rings a tradesman and gets voicemail, most don't leave a message. They ring the next number on Google. If that one answers, the job's gone, and so is every job that customer would have given you after it.
Same with quotes. You price the job, send it on, and mean to follow up on Thursday. Thursday you're on a boiler swap in Lucan. By the following week it feels awkward to ring. Nobody said no. The quote just went quiet.
Work out what missed calls cost you a year →Three jobs you never get round to, done every time
- 1
Every missed call gets a reply in under a minute.
They get a WhatsApp or text from your business: sorry we missed you, what's the job, send a photo if it helps. By the time you're down the ladder, you know what they want and whether it's worth ringing back today.
- 2
Every quote gets chased.
Three days after you send it, a friendly check-in. A week later, another. At two weeks, one last nudge. In your name, in plain English, never pushy. You hear yes, no, or "can you come out again", instead of nothing.
- 3
Old quotes get a second chance.
On day one, we go through the quotes you sent in the last 6–12 months that never came back and check in with every one. Then again each quiet season.
Every Friday you get one message on your phone: who replied, which quotes moved, what got booked.
What it's like for you
No new app. Replies land on the phone you already use.
No office person to hire. Nobody has to remember to do anything.
You approve the wording once. Then it sounds like you, every time.
Your number stays your number. Calls you miss get forwarded on. Calls you answer, you answer.
How it's priced
Your price comes from your own numbers
A two-van plumber and a nine-van heating firm shouldn't pay the same, so there's no price list. You pay a setup fee, a monthly fee, and a small share of the new work above where you are today. We agree where you are today before we start. If we don't grow you, you don't pay the share.
Liam works out the number from your own figures and gives it to you on a short call. If your firm is too small for it to pay yet, the fit check says so straight away and sends you the free tools instead.
Not ready yet? Take the tools.
All free tools →Quote follow-up templates
The exact texts, WhatsApps and emails to send at 3, 7 and 14 days.
Missed-call cost calculator
What the calls you don't answer cost you in a year.
Good / Better / Best quote template
Give customers three options and stop losing jobs on price.
Job price sheet
Price consistently, even when you're quoting from the van.
Questions tradesmen ask
Will customers know it's not me replying?
It's a short message from your business, in words you've approved. It doesn't pretend to be you on the phone. It gets the details so you can ring back knowing what the job is.
What if I'm already good at calling people back?
Then you'll miss fewer calls than most, and the quote chasing is where you'll see it. Most owners are good at ringing back. Nobody's good at chasing a quote on day 14.
What does it cost?
It depends on your firm: how many more jobs you want and what a job is worth to you. There's a setup fee, a monthly fee and a small share of the new work above where you are today. Fill in the fit check and, if it's worth doing, Liam gives you the exact number on a short call.
Is there a contract?
Yes, a minimum term. Liam goes through it on the call and it's in writing before you start. Your customer list is always yours.
Is this the same as what OB Systems does for bigger firms?
It's the same instant reply and quote chasing that a Dublin heating firm we work with uses, set up for a smaller firm without the ads and the consulting.
The next job is ringing while you're on this one
Tell us about your firm. Two minutes, no call unless it's a fit.