WhatsApp Business for tradesmen: what to set up in an evening

1. Use your business number

Install WhatsApp Business (it’s free) on the number customers ring. Keep personal WhatsApp on your personal number.

2. Fill in the business profile

Business name, trade, area you cover, opening hours, website if you have one. Customers check this before they message.

3. Set an away message

For evenings and weekends:

Thanks for your message. We’re off the tools for the evening and will come back to you first thing tomorrow. If it’s an emergency, ring [number].

4. Set a greeting message

For first-time messages:

Hi, thanks for getting in touch with [business]. What’s the job and where are you? A photo helps us give you an idea straight away.

5. Save quick replies

Short-cuts for what you type ten times a week: your call-out price, your area, “can you send a photo?”, “I can come out on [day]”.

6. Use labels

New enquiry · Quote sent · Booked · Paid. You’ll see at a glance who’s waiting on you.

Also see: Quote follow-up